ABOUT US
KaiPod Learning is creating a microschool network where students learn at their own pace using a digital curriculum, get in-person academic support from an educator, and socialize with their peers.
We support microschools in two different ways.
- We operate learning pods across the country, where students gather at KaiPod Learning Centers, working on a personalized learning curriculum, and benefiting from the guidance of highly qualified Learning Coaches.
- We partner with entrepreneurial founders to launch and grow microschools in their local communities. Our partners operate unique microschools relying on proven pedagogies (e.g., project-based, Montessori) targeting specific student audiences (e.g., gifted students, neurodiverse students, student-athletes).
Through this work, KaiPod Learning will connect 1 million students around the world through the power of microschooling.
The name, KaiPod, comes from the Greek word kairos meaning “the right time to act.” After the pandemic, millions of parents are saying this is the right time for them to act and choose a better learning environment for their child. Learn more about our company here.
We are backed by YCombinator, Reach Capital, and several other top venture firms.
ABOUT THE ROLE
Our growth is driven by the success and expansion of our Partner Network, and the Partner Success Lead role is pivotal to this strategy. As a Partner Success Lead at KaiPod Learning, you will be the primary point of contact for our microschool founders, ensuring they receive the support, resources, and guidance necessary to thrive. Your role will directly impact partner satisfaction, retention, and the overall scalability of our network.
Specifically, you will:
- Develop and maintain strong relationships with microschool founders, understanding their needs and challenges.
- Provide strategic advice and solutions to help partners optimize their operations and achieve their goals.
- Monitor partner performance metrics, identifying areas for improvement and growth opportunities.
- Facilitate onboarding and training sessions for new partners to ensure they are well-equipped to succeed.
- Support KaiPod team with Partner operations (e.g. billing, reconciliation payments, Newton by KaiPod Learning support)
- Act as a liaison between partners and internal teams, ensuring seamless communication and collaboration.
- Drive partner engagement through regular check-ins, newsletters, and community-building activities.
- Gather feedback from partners to inform product development and enhance service offerings.
ABOUT YOU
This is a highly strategic role with a rapidly growing company. We are looking for someone who loves to grab the reins on new problems, thinks creatively about new strategies, and can’t wait to roll up their sleeves and execute.
As an early employee, we will all be looking to you to help shape this company’s culture for years to come. That also means we’re looking to you to be agile, flexible, and open with feedback!
More specifically, we are looking for candidates with:
- 5+ years of experience in customer success, partner management, or a related field, preferably within the education or technology sectors.
- Proven track record of developing and maintaining strategic relationships with key stakeholders.
- Strong analytical skills with the ability to leverage data to drive decision-making and strategy.
- Excellent communication and interpersonal skills to effectively engage and support partners.
- Experience with CRM software (e.g. HubSpot) and other relevant tools to manage partner relationships and track performance.
- Problem-solving mindset with a passion for identifying and addressing challenges.
- Adaptability and flexibility to thrive in a fast-paced, dynamic environment.
Our team (along with our network of learning locations) is spread across the country. You can choose to live anywhere in the US.